HashTax Website Terms & Conditions

1. Introduction & Acceptance of Terms

1.1 Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and HashTax Limited ("HashTax", "we", "us", or "our") governing:

• Your use of our website (www.hashtax.io)
• Your access to our online tools and resources
• Your engagement of our professional services
• All communications and interactions with HashTax

By accessing our website, using our tools, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Website notification banner
• Email to registered users
• Updated "Last Updated" date on this page

Your continued use of our website or services after changes take effect constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

1.3 Additional Agreements

Specific services may require additional written agreements ("Engagement Letters" or "Service Agreements") that supplement these Terms. In case of conflict, the specific written agreement takes precedence over these general Terms.

2. Company Information & Regulatory Status

2.1 Company Details

• Legal Name: HashTax Limited
• Company Registration Number: 16273899
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Place of Registration: England & Wales
• VAT Number: [INSERT IF APPLICABLE]

2.2 Professional Registrations

• ACCA Membership: We are registered members of the Association of Chartered Certified Accountants (ACCA). Membership Number: [INSERT ACCA NUMBER]
• HMRC AML Supervision: We are supervised by HM Revenue & Customs for Anti-Money Laundering purposes. Registration Number: [INSERT AML NUMBER]
• ICO Registration: We are registered with the Information Commissioner's Office as a data controller. Registration Number: ZC050283

2.3 Professional Standards

We adhere to:

• ACCA Code of Ethics and Conduct
• ACCA Practice Regulations
• Professional Conduct in Relation to Taxation (PCRT) standards
• Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
• UK Generally Accepted Accounting Principles (UK GAAP)
• International Financial Reporting Standards (IFRS) where applicable

3. Website Use & Online Tools

3.1 Permitted Use

You may use our website for:

• Informational and educational purposes
• Accessing our assessment tools (Tax Health Check, Tax Impact Calculator, etc.)
• Learning about our services
• Communicating with us regarding services
• Accessing resources and guidance materials

3.2 Prohibited Use

You may not use our website for:

• Any unlawful purpose or in violation of these Terms
• Transmitting harmful code (viruses, malware, etc.)
• Attempting to gain unauthorized access to our systems
• Scraping, harvesting, or collecting user data
• Impersonating any person or entity
• Commercial use without our written permission
• Reproducing, distributing, or creating derivative works
• Reverse engineering any assessment tools or proprietary systems

3.3 Assessment Tools

Our online assessment tools (Tax Health Check, Tax Impact Calculator, Tax Complexity Score) are provided:

User Responsibilities:

• Provide accurate and complete information
• Do not rely on tool outputs for tax filing
• Seek professional verification before taking action
• Understand tools have limitations and cannot address all scenarios

No Warranties:

• We do not warrant tool accuracy for any specific purpose
• We are not liable for decisions made based on tool outputs
• Tools may not reflect the most current tax law or HMRC guidance
• Technical errors may occur; report issues promptly

3.4 Account Registration

Some features may require account creation. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Accept responsibility for all activities under your account
• Not share account access with others

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

3.1 Contractual Necessity

Processing is necessary to deliver professional tax services that you have engaged us to provide:

• Tax return preparation and submission
• Cryptocurrency transaction analysis
• Tax planning and advisory services
• Ongoing compliance support

3.2 Legitimate Interests

Processing based on legitimate business interests that do not override your rights:

• Website improvement and user experience optimization
• Marketing services to prospective clients (with opt-out available)
• Fraud prevention and security
• Business operations and administration

3.3 Legal Obligation

Compliance with legal requirements, including:

• Tax regulations and HMRC reporting requirements
• Anti-money laundering (AML) obligations
• Professional standards (ACCA membership requirements)
• Record-keeping obligations

3.4 Consent

Processing where explicit consent has been given:

• Marketing communications via email
• Non-essential cookies
• Sharing information with third-party service providers
• Any other specific purposes requiring consent

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

4. Professional Services Engagement

4.1 Service Scope

HashTax provides professional cryptocurrency accounting and tax services including:

• Cryptocurrency transaction analysis and categorization
• UK tax return preparation and filing
• Capital gains tax calculations
• Income tax advice for crypto activities
• Business crypto accounting services
• Tax planning and optimization strategies
• HMRC representation and correspondence
• HMRC enquiry representation
• Audit defense and support

4.2 Engagement Process

Professional services require formal engagement:

Step 1: Initial Consultation

• Free 30-minute consultation to understand your needs
• Assessment of service requirements
• Discussion of approach and methodology

Step 2: Service Proposal

• Detailed scope of work
• Fee structure and payment terms
• Timeline and deliverables
• Terms of engagement

Step 3: Formal Agreement

• Signed Engagement Letter
• Identity verification and AML compliance
• Payment of initial fees or deposit
• Data collection and onboarding

Step 4: Service Delivery

• Professional analysis and work performance
• Regular communication and updates
• Draft review and client approval
• Final delivery and filing (if applicable)

4.3 Client Responsibilities

You agree to:

Provide Complete Information:

• All cryptocurrency exchange accounts and wallets
• Complete transaction history and records
• Supporting documentation as requested
• Timely responses to information requests
• Notification of any changes to circumstances

Maintain Accurate Records:

• Retain original transaction records
• Preserve exchange communications and confirmations
• Document cost basis and acquisition dates
• Keep records for required retention periods (6 years minimum)

Act in Good Faith:

• Provide truthful and accurate information
• Disclose all relevant facts and circumstances
• Follow professional advice recommendations

Meet Deadlines:

• Respond to information requests within specified timeframes
• Review draft work within agreed timelines
• Approve final work before filing deadlines
• Make payments according to agreed terms

Notify us of any concerns or questions promptly

4.4 Our Responsibilities

We commit to:

Professional Competence:

• Assign qualified professionals to your engagement
• Apply current tax law and HMRC guidance
• Exercise professional judgment and due care
• Maintain technical knowledge through continuing education

Communication:

• Provide regular updates on engagement progress
• Explain complex tax issues in understandable terms
• Respond to queries within 2 business days
• Alert you to significant developments or concerns

Urgent HMRC Correspondence:

We recognize that certain HMRC correspondence requires immediate attention:

• Tax enquiry notifications
• Payment demands with imminent deadlines
• Information requests with specified response dates
• Penalty notices requiring appeal

Confidentiality:

• Maintain strict confidentiality of all client information
• Implement appropriate security measures
• Limit information access to personnel requiring it
• Comply with professional confidentiality standards

Quality Assurance:

• Implement quality control procedures
• Review work by senior professionals
• Maintain professional indemnity insurance
• Provide audit-ready documentation

Conflict of Interest Management:

In accordance with ACCA Code of Ethics, we maintain procedures to identify and manage conflicts of interest. We will:

• Screen for conflicts before accepting new engagements
• Notify you immediately if a conflict is identified
• Seek your informed consent if conflict can be managed
• Decline engagement if conflict cannot be adequately managed
• Maintain information barriers between conflicted clients where appropriate

Where conflicts arise during engagement, we will discuss options including: continued service with safeguards, independent review, or withdrawal from one or both engagements.

5. Fees & Payment Terms

5.1 Fee Structure

Our services are provided on the following bases:

Fixed Fee Services:

• Standard tax return preparation (retail investors)
• Specific project work with defined scope
• One-time consultations or assessments

Hourly Rate Services:

• Complex analysis requiring extensive work
• Ongoing advisory relationships
• Matters where scope cannot be precisely defined

Value-Based Pricing:

• Tax planning and optimization projects
• Business advisory services
• Multi-year planning engagements

Specific fees for your engagement will be detailed in your Engagement Letter.

5.2 Payment Terms

Standard Terms:

• 50% deposit required before work commencement
• Balance due upon completion or as per payment schedule
• Payment due within 14 days of invoice date
• Late payments subject to interest at 8% above Bank of England base rate

Accepted Payment Methods:

• Bank transfer (preferred)
• Credit/debit card (via secure payment portal)
• Cryptocurrency (subject to enhanced due diligence requirements)

5.3 Additional Fees

Additional charges may apply for:

Scope Changes:

• Significant expansion of agreed scope
• Discovery of previously undisclosed accounts or transactions
• Changes requested after work commencement

Rush Services:

• Urgent deadlines requiring priority attention
• Work performed outside normal business hours
• Expedited filing or processing

Third-Party Costs:

• HMRC filing fees
• Required professional consultations
• Document retrieval or verification costs
• Courier or special delivery fees

We will notify you of any additional fees before incurring them.

5.4 Disputes & Refunds

If you dispute any fees:

1. Raise concern in writing within 14 days of invoice
2. We will review and respond within 7 business days
3. If unresolved, matter may be referred to mediation
4. Continue payment of undisputed amounts

Refund Policy:

• Deposits refundable if we decline engagement
• No refunds for completed work
• Partial refunds may apply if we terminate for cause
• Refunds processed within 30 days of approval

6. Confidentiality & Data Protection

6.1 Client Confidentiality

All information you provide is treated as strictly confidential, subject to exceptions for:

Legal Requirements:

• Compliance with money laundering regulations
• Court orders or subpoenas
• Regulatory authority requests
• Professional conduct investigations

Service Delivery:

• Disclosure to HMRC for tax filing purposes
• Sharing with specialist advisors with your consent
• Discussion with team members working on your engagement
• Use of secure third-party service providers

Professional Obligations:

• ACCA quality assurance reviews
• Professional indemnity insurance claims
• Defense of professional conduct allegations

Anonymised Data Use:

We may use anonymised and aggregated data derived from client engagements for internal training, service development, quality improvement, and research purposes. This data is stripped of all personally identifiable information and cannot be traced back to individual clients.

6.2 Data Protection Compliance

We comply fully with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

Your Rights:

• Access your personal data (subject access request)
• Request correction of inaccurate data
• Request deletion in certain circumstances
• Object to processing for certain purposes
• Request data portability
• Lodge complaints with the ICO

For full details, see our Privacy Policy at [LINK TO PRIVACY POLICY].

6.3 Data Security

We implement comprehensive security measures:

Technical Controls:

• Bank-level encryption (AES-256) for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication for all systems
• Regular security audits and penetration testing
• Secure backup systems with encryption

Organizational Controls:

• Staff confidentiality and security training
• Background checks for all personnel
• Access controls and need-to-know policies
• Secure document handling procedures
• Clean desk and secure disposal policies

Incident Response:

• 24-hour security monitoring
• Incident response procedures
• Data breach notification within 72 hours
• Forensic investigation capabilities
• Business continuity and disaster recovery plans

6.4 Data Retention

We retain client data according to:

Professional Requirements:

• Engagement records: 6 years after engagement completion
• Tax returns and supporting documents: 6 years from tax year end
• Correspondence and advice: 6 years from date given
• AML verification documents: 5 years after relationship ends

Legal Requirements:

• Money Laundering Regulations: 5 years minimum
• Companies Act: 6 years minimum
• Professional indemnity insurance: As required by policy

After retention periods expire, data is securely destroyed using certified methods.

6.5 Third-Party Sub-Processors

In delivering our services, we use carefully selected third-party service providers (sub-processors) who may process your personal data. These include:

• Cloud storage providers (e.g., Google Workspace)
• CRM and client management systems
• Email service providers
• Accounting and tax software tools
• Analytics and performance monitoring tools

All sub-processors:

• Are bound by strict data processing agreements
• Implement appropriate security measures
• Comply with UK GDPR requirements
• Are regularly reviewed for compliance

A complete register of our current sub-processors is available upon request by emailing privacy@hashtax.io. We will notify you of any material changes to our sub-processor list.

6.6 International Data Transfers & Outsourcing

Cross-Border Service Delivery:

HashTax may use approved international subcontractors for services like data processing and preparation work.

All international arrangements comply with:

• UK GDPR Article 46 requirements (appropriate safeguards)
• ACCA Practice Regulation 2.7 (outsourcing requirements)
• Standard Contractual Clauses approved by UK authorities
• Professional confidentiality and security standards

Current International Partners:

HashTax currently works with accounting professionals in South Africa for certain processing tasks.

All work performed by these partners is:

• Supervised by UK-qualified ACCA professionals
• Subject to the same confidentiality standards
• Covered by appropriate data transfer mechanisms
• Quality-assured before delivery to clients

Users will be notified during engagement if their work involves international processing. Users may request UK-only processing, though additional fees may apply.

7. Intellectual Property Rights

7.1 Website Content

All website content is protected by intellectual property rights:

Our Property:

• Text, articles, and educational materials
• Graphics, logos, and visual designs
• Assessment tools and calculators
• Service methodologies and frameworks
• Software and technical systems
• Trade names and trademarks

Your Limited License:

• View and use website for personal, non-commercial purposes
• Print materials for personal reference
• Share links (not content reproduction)

Restrictions:

• No commercial use without written permission
• No reproduction, distribution, or modification
• No creation of derivative works
• No reverse engineering of tools or systems

7.2 Work Product

Client Materials:

• You retain ownership of information you provide
• You grant us license to use for service delivery
• We may retain copies for records per retention policy

Our Work Product:

• Tax returns and filings belong to you
• We retain rights to working papers and methodologies
• Advice and recommendations are for your use only
• You may share our work product with HMRC, regulatory authorities, financial institutions (banks, lenders, mortgage providers), and professional advisors as reasonably necessary
• You may not use our work product for commercial purposes or resale
• You may not share methodologies or working papers with third parties

7.3 Feedback & Suggestions

If you provide feedback, suggestions, or ideas:

• We may use them without compensation
• You grant us perpetual, royalty-free license
• You waive any intellectual property claims
• We have no obligation to implement suggestions

8. Liability & Indemnification

8.1 Standard of Care

We provide services with the care and skill reasonably expected of qualified cryptocurrency tax professionals. We:

• Exercise professional judgment in accordance with standards
• Apply current law and guidance to best of knowledge
• Implement quality control procedures
• Maintain professional indemnity insurance

8.2 Limitations of Liability

To the maximum extent permitted by law:

Cap on Damages:

• Total liability limited to fees paid for specific engagement
• Liability for any claim limited to applicable insurance coverage
• No liability for indirect, consequential, or punitive damages

Reasonableness Under UCTA 1977:

We consider this limitation reasonable given:

1. Our professional indemnity insurance coverage.
2. The specialized nature of cryptocurrency tax services.
3. Our compliance with professional standards.
4. The fees charged relative to service complexity.
5. Your ability to obtain independent verification of our work.

Excluded Liabilities:

• Decisions made without or contrary to our advice
• Information you failed to provide or provided inaccurately
• Changes in law or guidance after advice given
• HMRC decisions or interpretations beyond our control
• Third-party actions or omissions

Time Limit:

• Claims must be notified within 6 years of service delivery.
• Or within 2 years of when you should reasonably have discovered the issue.
• Whichever is earlier.

Nothing Excluded:

This limitation does not exclude liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury from negligence
• Any liability that cannot be excluded under UK law

Consumer Rights Act 2015:

Nothing in these Terms affects your statutory rights as a consumer under UK law. If you are engaging us as a consumer (not in the course of a business), you have additional protections under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill.

8.3 Client Indemnification

You agree to indemnify and hold harmless HashTax, its directors, employees, and agents from:

• Claims arising from your provision of false or misleading information
• Your failure to comply with tax laws or HMRC requirements
• Your breach of these Terms
• Your unauthorized use of our intellectual property
• Claims by third parties arising from your conduct

This indemnification survives termination of our relationship.

8.4 Professional Indemnity Insurance

We maintain professional indemnity insurance as required by ACCA with minimum coverage of [INSERT AMOUNT]. Policy details available upon request.

9. Term & Termination

9.1 Website Access

Your right to access our website continues until:

• You cease using the website
• We terminate your access for Terms violation
• We discontinue the website

9.2 Service Engagements

Professional service engagements continue until:

Completion:

• All agreed deliverables are provided
• Final payment is received
• Both parties agree engagement is complete

Termination by You:

• 14 days written notice
• Payment for work completed to termination date
• Payment for work in progress not reasonably stoppable
• Provision of work performed to date

Termination by Us:

• Immediate termination if you breach material terms
• 30 days notice for convenience (except during critical filing periods)
• Immediate if continuing would breach professional obligations
• If we cannot fulfill obligations due to circumstances beyond control

9.3 Post-Termination Obligations

After termination:

Our Obligations:

• Return original documents within 30 days
• Provide work completed to termination date
• Maintain confidentiality indefinitely
• Retain records per retention requirements

Your Obligations:

• Pay all fees for work performed
• Collect materials within 60 days
• Continue to protect confidentiality
• Not use our methodologies or work product beyond agreed scope

9.4 Survival

The following sections survive termination:

• Fees & Payment (for amounts owed)
• Confidentiality & Data Protection
• Intellectual Property Rights
• Liability & Indemnification
• Dispute Resolution
• Governing Law

10. Dispute Resolution

10.1 Informal Resolution

Before formal proceedings, parties agree to:

1. Provide written notice of dispute with details
2. Meet within 14 days to discuss resolution
3. Negotiate in good faith for 30 days
4. Consider mediation if direct negotiation fails

10.2 Formal Complaints Procedure

If informal resolution fails:

Step 1: Formal Complaint

• Submit in writing to: complaints@hashtax.io
• Include full details and supporting documentation
• We acknowledge within 3 business days

Step 2: Investigation

• Senior management reviews complaint
• We may request additional information
• Investigation completed within 21 days

Step 3: Response

• Written response with findings and resolution
• If complaint upheld, proposed remedy
• Right to appeal decision

Step 4: External Review

If unresolved, you may refer to:

• ACCA complaints procedure
• Or use alternative dispute resolution
• Or pursue court proceedings

10.3 Mediation

Before litigation, parties agree to attempt mediation through:

• A mutually agreed mediator
• Or a mediator from the Centre for Effective Dispute Resolution (CEDR)
• Costs split equally unless otherwise agreed
• Non-binding recommendations

10.4 Legal Proceedings

If all else fails:

Jurisdiction:

• Disputes subject to exclusive jurisdiction of English courts
• Proceedings brought in courts of England and Wales

Applicable Law:

• Governed by laws of England and Wales.
• Interpreted according to English legal principles

Limitation Period:

• Claims must be brought within time limits specified in Section 8.2

11. Anti-Money Laundering & Compliance

11.1 AML Obligations

As an HMRC-supervised business, we must comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

Customer Due Diligence (CDD):

• Verify identity using reliable, independent sources
• Understand nature and purpose of relationship
• Ongoing monitoring of relationship
• Enhanced due diligence for higher-risk clients

Required Documents:

• Government-issued photo ID (passport, driving license)
• Proof of address dated within 3 months
• Source of funds/wealth documentation if applicable
• Business registration documents for companies

11.2 Suspicious Activity

We are required to report suspicious activities without informing you ("tipping off" is a criminal offense). This includes:

• Unusual transaction patterns
• Requests to structure transactions
• Unexplained wealth or funding sources
• Reluctance to provide information
• Other indicators of money laundering or terrorist financing

11.3 Right to Refuse Services

We reserve the right to decline or terminate services if:

• You fail to provide required identification
• We cannot complete satisfactory due diligence
• We identify suspicious activity
• Continuing relationship would breach AML obligations

11.4 Politically Exposed Persons (PEPs)

If you are or become a PEP, you must:

• Notify us immediately
• Provide additional documentation
• Accept enhanced due diligence requirements
• Consent to ongoing enhanced monitoring

12. General Provisions

12.1 Entire Agreement

These Terms, together with:

• Any Engagement Letter for specific services
• Our Privacy Policy
• Our Website Disclaimer

Constitute the entire agreement between parties and supersede all prior understandings, whether written or oral.

12.2 Amendments

We may amend these Terms at any time by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Notifying registered users by email

Material changes require your acceptance for continued use.

12.3 Severability

If any provision of these Terms is found invalid or unenforceable:

• That provision is severed from the Terms
• Remaining provisions continue in full effect
• Invalid provision replaced with valid provision achieving similar purpose

12.4 Waiver

Failure to enforce any provision does not constitute waiver:

• We may enforce at any later time
• Waiver of one breach doesn't waive future breaches

Waivers must be in writing to be effective.

12.5 Assignment

Your Rights:

• You may not assign or transfer rights under these Terms
• Services are personal to you

Our Rights:

• We may assign to affiliated companies
• We may subcontract work to qualified professionals
• We may transfer obligations in business sale
• You will be notified of any material assignments

12.6 Force Majeure

We are not liable for failure to perform due to circumstances beyond reasonable control:

• Natural disasters, pandemics, acts of God
• War, terrorism, civil unrest
• Government actions or regulations
• Labor disputes, strikes
• Technical failures, cyber attacks
• Supplier failures

We will notify you and make reasonable efforts to resume performance.

12.7 Third-Party Rights

These Terms are for benefit of parties only. No third party has rights to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

12.8 Notices

To Us:

• Email: legal@hashtax.io (for legal notices)
• Post: HashTax Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

To You:

• Email address you provided during registration
• Or address specified in Engagement Letter

Notices effective:

• Email: On transmission (if during business hours)
• Post: 3 business days after mailing

12.9 Electronic Communication Consent

By engaging our services, you consent to:

• Receiving communications via email, secure client portal, and other digital channels
• Electronic delivery of documents including tax returns, reports, and correspondence
• Use of cloud storage services (e.g., Google Drive, Dropbox) for secure file sharing
• Digital signature and approval processes
• Communication via secure messaging platforms where appropriate

If you require physical copies of documents, please notify us in writing. Additional fees may apply for printed and posted materials. You may withdraw consent to electronic communications at any time, though this may affect our ability to provide efficient service.

12.10 Language

These Terms are provided in English. If translated:

• English version controls
• Translations for convenience only
• No liability for translation errors

12.11 Relationship of Parties

These Terms create:

• An accountant-client professional relationship
• Independent contractor relationship (not employment)
• No partnership, joint venture, or agency

12.12 Governing Law

These Terms are governed by and interpreted according to the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

13.1 General Inquiries

HashTax Limited
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

• Phone: [INSERT IF AVAILABLE]
• Email: hello@hashtax.io
• Website: www.hashtax.io

13.2 Specific Departments

• New Client Inquiries: hello@hashtax.io
• Existing Client Support: support@hashtax.io
• Complaints: complaints@hashtax.io
• Legal Notices: legal@hashtax.io
• Data Protection: privacy@hashtax.io

13.3 Regulatory Information

• Company Registration Number: 16273899
• ACCA Membership Number: [INSERT NUMBER]
• HMRC AML Registration: [INSERT NUMBER]
• ICO Registration Number: ZC050283
• VAT Number: [INSERT IF APPLICABLE]

13.4 Office Hours

• Operating Days: Monday - Friday
• Operating Times: 9:00 AM - 5:30 PM GMT
• Closed: Weekends and UK bank holidays

14. Professional Resources

14.1 Regulatory Bodies

ACCA (Association of Chartered Certified Accountants):

• Website: www.accaglobal.com
• Complaints: www.accaglobal.com/gb/en/footertoolbar/contact-us/complaint.html

HMRC (HM Revenue & Customs):

• Website: www.gov.uk/government/organisations/hm-revenue-customs
• Cryptoassets (specific guidance): www.gov.uk/government/publications/tax-on-cryptoassets

ICO (Information Commissioner's Office):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

14.2 Additional Resources

CEDR (Centre for Effective Dispute Resolution):

• Website: www.cedr.com
• Services: For mediation services

Financial Ombudsman Service:

• Website: www.financial-ombudsman.org.uk
• Note: Limited jurisdiction over tax services